Queries

TERMS AND CONDITIONS

All Kalamkari products are handcrafted in India, resulting in each product being unique and slightly different from the other. With handloom products there will always be some minor variation between products in terms of design and colour.

We try to maximize the handmade process, using hand-woven, handblock-printed / hand painted fabrics and vegetable dyes as far as possible.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email about the same and will notify you no sooner it is available. This will allow you to reconfirm the order for the product.

Kalamkari orders are shipped within India from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. Majority of the orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In case of additional duties or taxes, the customer will be responsible for paying these additional fees. To make your shopping experience hassle free, we have arranged with our shipping partners to clear your goods for you and deliver them at your doorstep. In case you are presented with an invoice/receipt from our shipping partner for any additional duties and taxes, you will have to pay them directly at the time of delivery.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

At Kalamkari, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver within India but are open to queries outside India.

PROCESSING YOUR ORDER

On placing the order, we will email you a copy of the Invoice and you are required to deposit the amount in our account. Our account details are given below. Once the amount is credited to the account the goods will be dispatched and will reach you within a week through surface courier or sooner if sent by air. On couriering the goods the tracking no. and contact details of the courier service will be forwarded to you. We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our Mumbai showroom . However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.


OUR ACCOUNT DETAILS